Guest Information
WELCOME
Whether you are visiting for the first time, or returning as one of our regular guests, thank you for choosing to stay at West End Central Apartments. We take pride in offering you a friendly and efficient service, accommodation at reasonable prices and the things you need for a comfortable stay. Please take a moment to familiarise yourself with the facilities and services. If anything is not as you would expect, please contact Reception.
ACCESS (24 HOUR)
Access to the building outside reception hours is via the Main Doors using the building access card provided at check-in. To avoid being charged a call-out fee of $100.00 for any after-hours call out, please remember to take your key and access card with you when you leave the apartment.
CHECKOUT (DEPARTURE)
Check-out is 10am. Please return your keys to reception. If you are departing before reception opens, we ask that you settle you account the day before departure and place your key in the after-hours return slot in the reception door.
RECEPTION HOURS
Monday – Friday 9am-6pm, Saturday & Sunday 9am-3pm, Public holiday hours vary but usually 9am-3pm.
To contact Reception and for assistance in an emergency please dial 9.
ADAPTORS
Power outlets have a current of 240v with a frequency of 50Hz.
AIR CONDITIONERS
Please close all windows and doors in your apartment to ensure the efficient and effective use. The recommended temperature setting for maximum comfort is 23-24°C.
BBQ
A designated BBQ area is located beside the outdoor swimming pool. Bookings can be made at reception. Please consider other guests by leaving the area clean and tidy when you leave.
CAR PARKING
Parking is free, however subject to availability as we have limited spaces. A car park reservation must be requested at the time of booking. There are extra paid and free car parking options off site.
Please be aware: guests assume full liability for their vehicle and belongings throughout their stay.
COTS & HIGHCHAIRS
Baby cots and high chairs are available for hire from reception. An extra charge applies.
CREDIT CARDS
EFTPOS, Mastercard, VISA and AMEX are accepted forms of payment. No cash.
DISHWASHER
The dishwasher installed in 1 and 2 Bedroom apartments will only operate once the power in the apartment has been activated. A powder sachet is provided with each daily service and can be found under the kitchen sink. Place the powder in the compartment, select the cycle, then press the ON/OFF and START buttons.
ELECTRICITY
In order to conserve energy, most apartments are fitted with a power saving device located on the wall next to the front door. Once inside the room, please ensure there is a plastic card in the slot to activate the power.
GUEST INTERNET
Free Unlimited Guest WiFi is provided
GYM
The mini gym located on Level 1 is available for use during your stay using the swipe tag provided to you at check in. The operating hours are 6am to 10pm.
HOUSEKEEPING
Currently there is no daily servicing, only weekly servicing, however please let reception know if anything is required such as a spot vacuum, new linen, room amenities etc
IRON & IRONING BOARD
An iron and ironing board are located in the wardrobe for your use.
LAUNDRY
A washing machine and dryer are installed in 1 and 2 Bedroom apartments and a laundry powder sachet is supplied for your convenience.
Guests staying in a Studio are welcome to use the guest laundry located on Level 1.
To use the washing machine: Select the water level and temperature, turn the knob to the selected washing cycle and pull out.
To use the dryer: Select the desired drying temperature and time. Please close the door to the laundry area to avoid the dryer activating the smoke detectors.
Please be advised: Hanging clothes or towels on balcony railings is not permitted.
LINEN
Linen and bath towels provided.
OVEN / HOTPLATE / RANGEHOOD
The oven and hotplate will only operate once the power in the apartment has been activated.
Oven: Use the middle knob to select either OVEN, FAN BAKE or GRILL, select the cooking time using the knob on the left and temperature using the knob on the right
Rangehood: Pull out the glide panel, and use the switches on the right hand side under the panel to operate light and fan speed.
RUBBISH
You are welcome to use the garbage chute located on each floor behind the door labelled ‘REFUSE’. Please do not drop bottles or other glass items down the garbage chute and we ask that you do not drop cigarette butts or other items from balconies.
SMOKING
All our apartments are smoke free. Smoking is NOT PERMITTED in rooms. Smoking is only permitted on balconies with the doors closed.
SMOKE DETECTORS
A highly effective fire system is in place to assist us ensure your personal safety. Please ensure that ALL bedroom doors are closed and the rangehood is used while cooking to ensure the detectors are not activated. If activated, the alarm will sound and notify management. If you accidentally activate the alarm, please contact reception immediately. Please note, if the Fire Brigade responds to an alarm, you will be responsible for any fee incurred.
SWIMMING POOL & SAUNA
The outdoor pool and sauna are located on the ground level. These facilities are available for the exclusive use of residents and guests between the hours of 7am – 9pm every day. The sauna is activated by the power switch on the wall and takes approx 10 min to heat. The pool is not heated.
TELEPHONE
To contact reception: dial ‘9’
For an outside line: dial ‘0’
Room to room: dial 3 + room number
Local calls: dial 0 + number
STD calls: dial 0 +area code+number
International: dial 0+0011+country code+number
Local calls incur a standard charge. National, interstate, mobile and international calls are charged according to time and distance.
TELEVISION CHANNELS
To operate the TV: press the power button on the TV set and/or TV remote for some models. Use remote to change channels and adjust volume.
TOUR DESK
Please feel free to approach our friendly reception staff if you require further assistance or would like information on sightseeing, car rental or other tour options.
WATER
Tap water is safe for drinking. To assist us conserve water, please report any leaks to Reception.
